@ lovehardercards.com I am committed to strive for excellence!
Part of this excellence, is providing superior customer satisfaction guarantee, competitive prices for original art work, (prints when available) and clear customer communication for any issues you have with your order.
Please contact us directly via email within 14 days of the "original shipping consent date" and I would be happy to address any concerns or issues regarding your order.
I do not accept cancellations on already sent items, please and thank you.
If you are unsatisfied with your purchase, I would be happy to exchange a product within the 14 days of the "original shipping consent date" providing the customer pays for regular shipping costs for both the return and new item(s) being sent through regular Canada Post.
Item(s) being sent back must first be proven to be unused and in same condition as received. Plus, the item its being replaced with must be the same or less value and must be available at the time of exchange.
I may at any time, withdrawal or cancel services at any time.
I may from time to time, temporarily have website down time.
I may from time to time, temporarily run out of "original stalk," and therefore need to replenish expired inventory; this will affect availability to prepare and send an order within the usual time frame of 1-3 business days.
All "Original Art:" Due to the nature of the materials used, and its "Original State" (NOT Printed) even after hand pressing with care, products still may present a slight warble affect; this is perfectly normal and organic like, which makes each product unique.
Please keep in mind, cards may/can and will look slightly different from the picture, as they are original.
As well, colours and styles may vary for all.
**ALL Custom orders: I can not accept returns or cancellations on ANY custom orders, please and thanks kindly for understanding.
SHIPPING:
No tracking number will be applied; as shipping method is a considered a "letter" not parcel.
Shipping times may and can vary, depending on place of origin.
From the day that I ship your order, arrival times are normally 3-5 business days sent by regular Canada Post. Again, Shipping times may and can vary, depending on the place of origin.
Cards are packed & wrapped in an environmentally friendly, polypropylene, non-toxic, odorless, transparent sleeve for added protection to avoid any damage during shipping. Please, recycle or re-use the environmentally friendly transparent sleeve.
When applicable: US customers can view Shipping costs via the "Shipping drop down menu" prior to ordering and are responsible for any custom duties or other taxes/fees. **At this time, I am not currently shipping International or U.S.
I forbid unlawful behavior, hate speech, bullying, promotions.
Feel free to reach out to me with questions, concerns, comments or requests.
Attachment files are welcome: File Requirements Individual files cannot exceed 10 MB. If multiple files are uploaded the total cannot exceed 15 MB. View supported file types.
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